Delete your account
How to delete your kinguard Guardian account and related data. You can request deletion by email even if you can’t use the app.
Delete in the app (kinguard Guardian)
- Open the kinguard Guardian app.
- Go to Settings → Account → Delete account.
- Review the notice and confirm. Your account is deleted in every region where it exists.
Request deletion without the app
If you uninstalled the app or lost your phone, email us.
- From the Google account email you used with kinguard, email privacy@kinguard.app.
- Use the subject “Account deletion request” and include your family name (what you call your parent). We may ask a few questions to verify it’s you.
- We delete your data promptly after verification, within the period required by law, and confirm by email.
Self-service deletion on the web with Google sign-in is coming.
kinguard Senior (your parent’s phone)
kinguard Senior has no account. On your parent’s phone, go to Settings → Disconnect: detection stops, the voiceprint and records on the phone are erased, and device information and the parent’s phone number are deleted from our servers. Uninstalling the app also erases the data on the phone.
What is deleted and what is kept
| Data | What happens |
|---|---|
| Family account, family settings, urgent word list | Deleted |
| Alert records, audio clips, text records, recordings | Deleted (kept for other family members who remain in the family) |
| Purchase records (order ID, product, period) | Kept separately for the legally required period, then deleted |
| Consent records (what was agreed and when) | Kept separately for a limited period for disputes, then deleted [under review] |
| Backups | Deleted automatically within 35 days |
Deleting your account doesn’t cancel your Google Play subscription. Cancel first in Google Play → Payments & subscriptions → Subscriptions.